With the ever-changing news about the coronavirus (COVID-19), Fullhouse Services remains committed to the health and well-being of our customers, our associates and the community. We wanted to share updated information about how our team is working to ensure your services are handled both safely and appropriately.
We’re taking our guidance from the world’s leading health organizations.
As a company rooted in home repair expertise, Fullhouse Services and our associates are following recommended workplace strategies outlined by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). This includes practicing social distancing of at least 6 feet, not allowing more than ten (10) persons to be gathered at a single location, and sanitizing all trucks, equipment/tools, and high touch areas in our local branch daily. Where possible, we have identified work from home opportunities for our back office staff.
We’re monitoring government responses closely to ensure we are operating safely and compliantly.
In an effort to slow the spread of COVID-19, some local and state governments have issued stay-at-home orders mandating non-essential businesses temporarily cease their operations. Many of these orders designate contractor services as essential, therefore allowing us to continue providing services to our customers. While the definition of “essential” varies across the country, we are constantly monitoring and adjusting our business practices with the safety of our associates and customers in mind.
We have procedures in place to safeguard against the spread of COVID-19 while limiting any interruption in service.
We are being more conscious than ever of the role safety plays in our interactions with each other and our customers. We’ve transitioned to “touch-free” services, allowing our specialist to put their expertise to work without in-person contact with customers. Here’s what you can now expect when we visit your property:
- Customers will receive a phone call or other pre-service notification informing them the specialist is on the way.
- Specialists practice social distancing of at least six feet should a customer choose to come outside while services are being performed.
- The service summary will be left at the front door.
- Both pre-service and post-service payments can be pre-arranged by using any of our online services.
We’re encouraging the use of our digital tools to obtain estimates, pay invoices, or schedule appointments..
Our commitment to our customers remains the same. Customer service associates are available to answer your questions and address any concerns about your services. You can access view invoices, make payments, and submit billing questions online or via automated email links sent by our back office staff.
Every day brings about change, but your biggest investment, your home, is our priority. Thank you for being a loyal Fullhouse Services customer and we look forward to continuing to serve your family.
If you have any questions related to your services provided by Fullhouse Services, please contact our Fullhouse Customer Support at fullhouseservicesllc.com/customer-support.